Our unique Patient on Time feature can be added to your website. It is perfect for any profession that schedules appointments and wants to notify patients or clients when running behind schedule. It posts your appointment time status online in real time. Changing your status takes seconds and can be set from a smartphone, tablet or computer.
“Patient wait times show notable impact on satisfaction scores”
Doctors with 5 star ratings have shorter wait times. Vitals.com, a physician review website and healthcare consumer engagement group, conducted research on how patient wait times impact patient satisfaction scores.
Source: Patient wait times show notable impact on satisfaction scores, Vitals study shows
Running late may be unavoidable, but informing your patients is not.
We developed a unique ‘Physician on Time’ feature that notifies your patients if you are running late. This solves the #1 complaint “my doctor is late!” It has been spotlighted by the CPC — Comprehensive Primary Care initiative of the Center for Medicare & Medicaid Innovation. Patients love it. It makes the waiting room less crowded. And it helps the physician to be less stressed. We provide patient handouts that explain how to check the site to see if the doctor is running late.
I redesigned a website and explain this feature. See a video demonstration.
Setting the Status
The doctor’s interface uses radio buttons to display your message which we can edit. The original concept was to be funny.
- On time – it’s a miracle.
- 15 minutes late – we told him to hurry up.
- 30 minutes late – don’t blame us.
- 45 minutes late – he’s old and slow.
- 60 minutes late – it’s time to retire.
Patients have access to the doctor’s status.
Their appointment time is readjusted. If you are running a half hour late your patients can arrive a half hour later.
- Leave home later
- Run extra errands or shop longer
- Spend less time waiting
- Minimize contact with infectious patients